Frequently Asked Questions
Everything you need to know about your Transparent Labs experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are your clothes manufactured?
True to our name, we maintain full transparency in our supply chain. Our garments are ethically produced in certified factories in Portugal and Vietnam that prioritize fair wages and safe working conditions.
Are your materials sustainable?
Yes, we prioritize eco-friendly fabrics including GOTS-certified organic cotton, recycled polyester, and Tencel. Detailed fabric compositions are listed on every individual product page.